“We approached Melanie following some successful training workshops which she had delivered for us for the Events Team. We felt that she had the right skills and personality to support us in giving some focus on the wonderful Head Chefs and Sous Chefs in the business who were responsible for four separate brigades in the four hotels at the time. Although we had an experienced Executive Head Chef for the group, each hotel had their own autonomy in the day to running of their department. It was imperative that each team was operating to the highest standards in the cuisine they were delivering but at the same time developing a strong culture of caring for the individuals and providing the right platform for their development. We wanted to make sure our chefs were happy in their work and that they felt truly valued.
Manchester has always been a very competitive marketplace including in relation to staff retention. We felt that by investing in our senior chefs in the business, this would allow us to better evaluate their strengths, work closely to support their development and create more opportunities for their personal growth and career progression.
Melanie introduced a format for a monthly coaching session where specific goals were explored and agreed, ultimately allowing them to develop their approach to people management and improved staff retention, whilst at the same time encouraging the creativity and passion in their food continued to flourish.”