For those clients who wish to benefit from some specific training as part of an open workshop, we do often run workshops in conjunction with other organisations including Venues of Excellence and Marketing Liverpool.  You can choose to book just one team member or more and this provides a really cost effective option if you are not looking for training for the whole team.

open training courses

Each workshop will include delegates from many other organisations and so it can be a great opportunity to meet new contacts and learn from others in the hospitality industry.

However, there are no open courses planned at the present time.  Please check here again for future courses and dates.  There are examples below of some of the open courses which have been offered previously and which may be available again soon.

The Art & Science of Profitable Hospitality

Working in conjunction with Adrianne Carter (aka The Face Wisperer) who is an expert in facial analysis and a fully qualified facial coder, this interactive workshop will change the way you see people, allow you to communicate more effectively and help you to improve relationships.

Enquiry Handling Excellence & Driving Conversion

Designed to cover all aspects of the enquiry handling process, to build an efficient and professional approach and develop the confidence to win more business.

Delivering Exceptional Show Rounds and Increasing Conversion

Designed for any team members who want to develop their skills in planning and delivering exceptional show-rounds and through more successful negotiations.



If you are looking for customer service training, my associate, Tracy Waddacor of World Class Service also offers a range of workshops.  However please contact her direct at the present time as there are no open workshops planned at the present time.

Delivering Consistent & Outstanding Customer Service – the ‘WOW’

What helps businesses stand out from the crowd? The answer is always the ones that offer outstanding and excellent customer service. This workshop will help delegates understand the importance of the consistent delivery of great customer service and the success of the business.

Front of House & Receptionists – ‘The Window to Your Business’

What helps your business stand out from the crowd? The warm welcome and the fond farewell offer the best ‘First and Lasting Impression’ for your business. The Receptionist and Front of House Team are the face of your organisation and make a huge impact on your business every day.

The Art of Networking and Building Self-Confidence

This half day session gives delegates the tools and confidence to interact with others, to exchange information and develop personal, professional and business contacts. We will highlight the importance of first impressions and build on your own personal projection. Learning from the phrase ‘People buy People’!

Successful Complaint Handling & Customer Resolution

Our half-day session, will give delegates the tools and confidence to resolve complaints in a professional manner. Successful resolution of complaints ultimately generates customer loyalty, increased revenues in your business and a more confident team.