For those clients who wish to benefit from some specific training as part of an open workshop, we offer a number of training courses in Manchester in conjunction with Marketing Manchester.  You can choose to book just one team member or more and this provides a really cost effective option if you are not looking for training for the whole team.

open training courses

If you are looking for customer service training, my associate, Tracy Waddacor of World Class Service also offers a range of workshops which I have included here as well.

Just click on the links below to see full details of the workshop dates and content.  You can either book via Eventbrite or alternatively contact Tracy or myself direct if you would prefer to be invoiced –,

Each full day workshop is priced at just £135.00 per person for Marketing Manchester Members and £160.00 for all others, £85.00 for the half-day workshops for members or £115.00 (plus VAT on workshops run by Melanie Cash).

Each workshop will include delegates from many other organisations and so it can be a great opportunity to meet new contacts and learn from others in the hospitality industry.




Developing your Leadership & Management Effectiveness

15th January & 2nd April 2019, 9am-5pm:

A one day workshop to provide core management skills for managers and supervisors, enabling them to better plan and organise their workload, identify opportunities to develop others, manage performance and motivate their team for success.



Sales Research & New Business Development

29th January 2019, 9am-5pm & 4th April 2019, 7pm-10pm:

Designed for team members who want to develop their proactive selling skills, identify more business opportunities and be more effective in converting prospects and sales leads.



The Art & Science of Profitable Hospitality

31st January & 11th April 2019, 9am-1pm:

Working in conjunction with Adrianne Carter (aka The Face Wisperer) who is an expert in facial analysis and a fully qualified facial coder, this interactive workshop will change the way you see people, allow you to communicate more effectively and help you to improve relationships.



Enquiry Handling Excellence & Driving Conversion

12th February & 2nd May 2019, 9am-5pm:

Designed to cover all aspects of the enquiry handling process, to build an efficient and professional approach and develop the confidence to win more business.



Delivering Exceptional Show Rounds and Increasing Conversion

14th March & 9th May 2019, 9am-5pm:

Designed for any team members who want to develop their skills in planning and delivering exceptional show-rounds and through more successful negotiations.





Delivering Consistent & Outstanding Customer Service – the ‘WOW’

17th January, 7th March & 7th May 2019, 9.30am-4.30pm:

What helps businesses stand out from the crowd? The answer is always the ones that offer outstanding and excellent customer service. This workshop will help delegates understand the importance of the consistent delivery of great customer service and the success of the business.



Front of House & Receptionists – ‘The Window to Your Business’

5th February & 16th May 2019, 9.30am-4.30pm:

What helps your business stand out from the crowd? The warm welcome and the fond farewell offer the best ‘First and Lasting Impression’ for your business. The Receptionist and Front of House Team are the face of your organisation and make a huge impact on your business every day.



The Art of Networking and Building Self-Confidence

24th January & 19th March 2019, 9.30am-1pm:

This half day session gives delegates the tools and confidence to interact with others, to exchange information and develop personal, professional and business contacts. We will highlight the importance of first impressions and build on your own personal projection. Learning from the phrase ‘People buy People’!



Successful Complaint Handling & Customer Resolution

19th February, 28th March & 14th May 2019, 9.30am-1pm:

Our half-day session, will give delegates the tools and confidence to resolve complaints in a professional manner. Successful resolution of complaints ultimately generates customer loyalty, increased revenues in your business and a more confident team.