For those clients who wish to benefit from some specific training as part of an open workshop, we run workshops in conjunction with other organisations including Venues of Excellence, Marketing Liverpool, North Wales Tourism and NetworkShe. You can choose to book just one team member or more and this provides a really cost effective option for key members of your team.

open training courses

Virtual workshops are proving very popular and more training will be available via Zoom in the current year.

Each workshop will include delegates from other organisations and can be a great opportunity to meet new contacts and learn from others in the hospitality industry.

Please check here again for future courses and dates.  There are examples below of some of the open courses which have been offered previously and which will be available again soon.

Developing Customer Engagement Skills to Gain New & Retain Existing Customers

Covering key aspects of; how to interact and engage with customers and guests, develop great communications skills; improve the use of effective rapport building, questioning skills and active listening.  Gaining a much better understanding of customers then enables the person to tailor the approach so that more appropriate options and services are offered and highlighted to guests, building customer loyalty and long-term relationships.

Developing & Improving Sales Strategies for a Post Covid World

This virtual workshop has been designed to develop your sales approach, learn how to manage key client/customer relationships now and as we move forward out of the Covid-19 pandemic, creating a plan to re-launch the business and ensure future opportunities and revenues are maximised.

Enquiry Handling Excellence & Driving Conversion

Designed to cover all aspects of the enquiry handling process, to build an efficient and professional approach and develop the confidence to win more business.

Delivering Exceptional Show Rounds and Increasing Conversion

Designed for any team members who want to develop their skills in planning and delivering exceptional show-rounds and through more successful negotiations.  This revised version will include how to plan for and approach virtual show-rounds in the absence of being able to meet on site.

Sales Research & New Business Development

Delegates will learn how to and gain confidence in making contact with existing contacts and clients; to gain repeat business, research lapsed and lost business, to identify what events and groups they are planning now and in the year ahead. In addition, delegates will learn how to evaluate the right prospects and leads for their business, become more effective in making proactive sales calls, stand out in their written communication, social media posts and develop a planning process to maximise new business opportunities and increase revenues.

The Art & Science of Profitable Hospitality

Working in conjunction with Adrianne Carter (aka The Face Wisperer) who is an expert in facial analysis and a fully qualified facial coder, this interactive workshop will change the way you see people, allow you to communicate more effectively and help you to improve relationships.